| rev:text
| - Wow. So I've given Mai a chance, thinking I had visited on a bad day or something, but I've faced the last straw and it's time I give my review. I don't think I will ever be back. I don't understand how it has a 3-star rating.
The service was awful. Just awful. The waitresses scarcely visit and seem completely disconnected from their patrons. No kindness, maybe ONE smile, no sincerity or concern.
The soups and salads came out fast. The soup as adequate. The salad was drowning in ginger sauce. I could barely get through it.
My friends ordered hibachi, which only took about 10 minutes to arrive. They said it was okay, just your run-of-the-mill hibachi food. It was probably the only vaguely positive thing about our experience.
I ordered sushi, which I got 20 MINUTES LATER with no apology and a further mix-up, after my coworkers were almost completely done with their food. It was a roll with spicy tuna inside and tempura on the outside. I should've taken a picture - when it arrived at my table, it was literally buried beneath a HUGE pile of tempura. I think there was sushi in there somewhere, but it was also awful. I'm now hoping that won't get food poisoning from the old, disgusting fish that was inside. I couldn't finish it, even in my ravenous hunger. My friends also had ordered rolls, both of which were disappointing as well. An eel roll was about 10% eel and 90% cucumber. I've never seen such ridiculous, sloppy sushi in my life. The grocery store would have been better.
There was a couple next to us who had been there even before we arrived, and one of them NEVER received her food the entire time we were there. She had to ask for it in a to-go box after waiting 30+ minutes, and even then, she waited another 15 minutes for the check.
Speaking of checks - the waitress had clarified that we were splitting it at the very beginning. There were only 3 of us, and we weren't sharing any food. And yet, in the end, we got 2. The one that had been combined was missing an item completely. It took us another 10 minutes to sort out the payment process.
There was no politeness or kindness offered, even though we didn't show any of the anger we were feeling. Instead, just cold, careless interactions that left us with a horrible taste in our mouth - literally as well as figuratively.
I'm not giving my money to this restaurant again. The experience pretty much wrecked the entire day, and I hope it doesn't wreck my stomach tonight.
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