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  • Been here for about 4 months now and I'm giving this place one star for a very good reason, because I am not proud to call this my home, My girlfriend and I moved in with our pup and have had horrible experiences so far and will most likely not be renewing our lease. The management changes every 2 months it seems, you will never get the same maintenance crew because they always fire them and hire new ones (who don't know how to fix anything and have to keep coming back over and over), they don't take care of the landscaping whatsoever and if they do they leave trimmings all over the grass, no one picks up after their dogs regardless if there is free doggy bags around, the office staff never gets back to you in a timely manner unless it's something that has to do with a reminder for rent. Since being here for 4 months, there is always new faces in the office and they never know who I am. Luxury apartments? No. No way. Everything is cheap and the pools are never maintained. Just the other day I saw one of the maintenance guys pouring gallons of liquid chlorine into the pool and that is what they call maintaining a pool!?!? The water has gone out twice and in phoenix during the summer, that is unacceptable...they provide free water but it'll go out. For anyone who wants to rent here, I forewarn you to stay far away. La Serena is a joke, poorly maintained, has horrible office personnel, and even worse maintenance crew who are all young guys who have no idea what they're doing.
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