Don't even try to make an appointment by phone. Average wait time is 20 Minutes on hold. I was told by doctor that SimonMed would call me to schedule. It never happened. So after several days, I decided to call them. After long waits on hold, I hung up twice before finally getting a clerk who told me she found no record of my doctor's orders. I drove to their clinic and, face to face, a clerk did find my orders filed in my doctor's name, not mine, probably why I was never called. This delayed diagnostic work up by one whole week.