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| - Let me first preface this review by saying A-this was our first visit to Las Vegas and #2 we are not picky people at all, so that being said, I need to first apologize to the all the yelpers that posted a negative review of this place...I wrote you off as being super picky complainers...for that I am sorry...I went, I saw..now I believe...everyone that posted a negative review was 100% right!!!
So on to my experinces...
1) Check in was a nightmare, there was a super long line, a couple of flustered peope behind the check out desk...but as I waited I drank...then drank some more...thank GOD for booze and I was feeling no pain after the almost 1.5 hours it took to get through the line and check in.
2) Got to our room, seemed nice enough although not too clean...oh well..I'm not picky..I'll deal with it. Wanted to take a shower after the flight and long check in prior to our dinner reservations, did not check for towels first, never had too before in any other hotel I stayed at, got into the shower and waited for hot water...waited for warm water, gave up and waited for luke warm water...semi tepid water...anything....water continued to be freezing cold after 25 mins of running it.
I got out of the cold shower and noticed that there were no towels...like not even one...just a wash cloth. Now I'm not a small girl...no way that wa going to cut it. Had to get dressed while still totally wet.
Dripping wet and cold I was still in a fairly jovial mood..I was in Vegas after all! nothing was going to get me down!! Unfortunately that all changed when I attempted to speak to someone about the cold water.
I spoke with Teresa who was supposed to be a manager, she was snippy and overtly rude and decidely uncaring about the situation. Took me three more phone calls to get them to deal with the problem.
Waited 20 mins, housekeeping finally arrived with towels-they seemed surprised that we would think that towels came with the room (?)
Waited for the maintenance person who ran the water for another 20mins and then declared that no hot water was to be had in this room.
We called the front desk again, they were very rude, told us that we would either need to move to the smoking room on the top floor or the wheelchair accessible room. We choose that top floor as they said that it was an upgrade.
I was mad that we would have to give up the King room we booked for a double queen....but beyond that they made the whole prcess of changing rooms such a pain, my good mood was gone at this point!!
We were escorted by security to get our things, then back down to the front desk to collect our new room key...it was nuts and totally unessessary. They were unapologietic about the whole matter...we just wanted our room!!
3) We got to the new room and immediately I noticed that it had not been cleaned in some time, the light switches were flithy, the hair dryer did not work, there was a panty liner behind the bed (gross) along with an assortment of water bottle caps and huge dust bunnies. The view was good as it was of the wheel, however there was not much else about the room that was positive.
And once again there were no towels!!!!
I set off on a mission to find a cleaner and more importantly a cleaning cart with supplies. I spoke to the maid on the floor and explained what I found in our room, shesimply shrugged her shoulders and said that I could call the front desk. Noting my terrible experience with them already, I decided to not call and take matters into my own hands. I proceeded to help myslef to the fresh towels on the cart, and some cleaning supplies....YES ladies and gentlemen...I cleaned our friggin' room!!!!! And let me say that I do take some pride in saying that I did a phemonimal job of it!!!! They should hire me to train their housekeeping staff.
4) We got up early the next day and did not return to our room until almost 6:30pm to shower and change for our evening out.....I could not believe it...no housekeeping staff had bothered to turn up!!! no clean towels for our showers (we left the days previous towles in the bathtub as is customary to request fresh towels) Needless to say I set out on a mission again to find a cleaning cart. Thankfully I found someone at teh end of the hall, I advised them that our room had not been cleaned...no fresh towels...and you guessed it...she didn't care.
I took some towels off her cart, enough for the next two days...and stomped off.
5) told the manager later at the front desk-someone named Josh-he apologized and comped us a free breakfast-thanks but doesnt make up for all the work cleaning I did...lol
6) Be ready to be totally harrassed by a ton of people posing to be Flamigo hotel staff wanting to give you a "free gift" they are trying to sell time shares and sign you up for a 2+ hour presentation-THEY WILL NOT LEAVE YOU ALONE THE ENTIRE TIME AND ARE VERY AGGRESSIVE EVEN WHEN TOLD NO!
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