| rev:text
| - We went to Dave N Busters on a late Saturday afternoon to meet some people from out of town to watch some college football. Having been to other locations in California, I knew they had a large bar area with multiple TVs to watch different games going on that afternoon. While DNB's did have a lovely bar scene with lots of TVs and action going on, their service left something to be desired.
Once getting a seat right away in the bar area, we were greeted by the first waitress. In all fairness, she did state that they were in the middle of a shift change and another waitress would probably be helping us towards the end of our meal. The first waitress was great, got our drinks quickly and when the rest of our party arrived, got theirs as well. We also ordered an appetizer (cheese and spinach dip) with the first waitress that was delivered piping hot and quite fast. The second waitress was another story. She took our dinner order with no pen or pad, which was concerning just because she asked us to repeat several times and recited our order back wrong to begin with. We ordered another round of drinks with our dinner order. Then.... Nothing! She must have gotten busy or overwhelmed, but a set of waiters tried to deliver our food and our guests got their food, but they didn't have ours (actually, we later found out she put another table's order under ours and it just so happened the first two items were the same as our guest ordered). We still had not received our drinks and we had 2 beers and a margarita. She came to the table and started blaming the kitchen and the bar for being busy when other tables around us were fine. At this point we were still waiting over 30 minutes for the rest of our food and our drinks. A manager came and asked where our food was, when we told him we hadn't received it, he seemed upset and went to find out what happened. He kept asking if we ordered together or separate and we told him we ordered together. He brought out some of the food we ordered, but forgot our drinks and basket of chips we had ordered with our dinner (and at the same time). The waitress came back after with 2 of our beers and then made some excuse why we were still waiting for our maragarita. We literally waited yet another 10 minutes after all that time to get the margarita, which was delivered by someone else. A little bit after, our waitress came with another margarita and said they made an extra so he could have it. It was just really bad. Still no chips. We would have ordered at least another round and some more wings, which was the intention, but it was such a mess, we decided to leave at half time and go somewhere else. We still spent well over $150 for the 4 of us.
I understand this place is new, but the difference in service from the first to second waitress was night and day. With all the noise and commotion going on in this place, I'm sure it's hard to concentrate all the time. My suggestion would be to make sure the staff writes down their order and are tested on the menu and table numbers to avoid these types of situations. Also, there were quite a few managers that circled this place, but none were really touching the tables to make sure everything was ok. The one that did visit our table was only concerned with getting out one of the multiple items we were missing and never came and checked again. It's also a true annoyance when a server blames everyone else but themselves to take responsibility for a mistake. Everyone gets behind, but when you're at our table being very unprofessional speaking about a bar that is obviously getting everyone else's drink out (we were right in front of the bar and multiple people were in and out of there while we waited and waited) and kitchen that is able to make every other table's food, maybe it's time to take responsibility and at least I would have more respect for your troubles.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)