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| - Unlike the other reviewer, I have some words of warning.
Beware of the eyewear (and service). I had an unfortunate experience here, where I found both frames i had put aside for much much cheaper online (one example $175 USD instead of their $310 CAD pricetag - at regular price, directly on the brand's website).
The employee agreed to reimburse my deposit ($200 without even getting prescriptions put it or anything, simply had the frames put aside in a tray for under 24h) in light of my discovery. I was told to go in the next day. I found this remarkable (but fair) that she would reimburse it.
The following day when I returned, she barely looked at me and started writing me up a credit note. Naturally, I brought up our previous conversation and she started to change the story quite a bit . I suspect when talking to her boss, she was told that she could not reimburse me.
I even told her that I would understand if that was the case but I did not appreciate being told I "heard wrong" or was making things up.
I got very upset, and neither staff was able to talk to me in a polite manner, or empathise at all. I ended up taking some sunglasses so I would never have to set foot again in that hell-hole.
Funny thing is, once I spoke of this to some coworkers, they had nothing good to say about this place either.
Definitely avoid this place. They jack up their prices it seems, and they can't offer customer service any better than a McDonalds.
Was I foolish to leave a deposit in the first place? Yes. However, I expect some form of customer service, which Henri Cohen's staff
were unable to provide.
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@ Marcel: No one is denying that you have great tenure at this shop. My warning was for consumers to verify their prices before getting roped into buying on the spot. As demonstrated by the sales staff, it was a buy-now get a deal type of place.
I would have been perfectly happy to go with the advice (all 5 minutes of it) if I felt that their prices were fair, however I found both pairs cheaper in one case directly from the brand itself. C'est tout! Bonne continuité as a customer.
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