Dr Greenspon and staff are friendly and straight to the point. We had my two children seen at the same appointment time and it went so smoothly. The waiting area is a bit cramped and lacking toys for kids to keep busy with but it does its job. The artwork and paintings are cute and better to look at than plain walls. After the appointment my kids got to pick toys out of the treasure chest and they were pretty good toys! My daughter worked her charm and got 2 lol.