This place is awesome. Rarely ever super busy, maybe max wait time 10 minutes at peak times? Cara is a wonderful caring sales person who wants to make sure you get what you need, buzz or pain relief; all the staff are really generous with their time and act as personal shoppers for those who aren't sure what they want beyond price point. No attitude from anyone from security to sales...just the one you bring with you! They have amazing specials and sometimes some of their concentrates are $25 for .5g which really is a bargain!! Yes, they have made a rare bud-switch error maybe twice, but hey just ask to check your bag before they seal it off. Just like you verify your change back, take some responsibility for the transaction, especially if you both are talking!