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| - You may take this with a grain of salt, as this is simply my opinion.
However, I am unimpressed with a store whose employees allow you enter with nary a greeting. And most of them were gathered by the front counter. Furthermore, they allow you to wander for nearly 30 minutes without even asking if you need any assistance.
Honestly, I drove 30+ miles to go to what is purported to be the aquatic animal store that has the largest selection only to experience a dreadful customer service experience?
Yes, I will give them kudos for the fact that their store is large, clean, and has a very large selection of product. But, if I can't even get any help with said product, what's the point?
Nevertheless, I drove 48+ miles to visit a competitor, and had a wonderful experience in a smaller store. They got my dollars, and it was worth the drive.
Then to top it all off, the same employees allowed us to leave without even saying anything. I hope that whatever topic of conversation they were having was so important that it took precedence over paying customers.
I hope that they do improve their customer service in the future.
However, I will not be returning, regardless of how large of an aquarium I get for our future homes.
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