I ate here today with a group of five coworkers. We were one of maybe three tables of diners when we arrived, yet the service was the worst I can remember.
We were first told it would be a 20-minute wait for a hibachi table. None were occupied, but we accepted a different table and ordered, assuming the wait would have been based on chef availability. More than 45 minutes after we ordered we saw them cooking rice at a still-unoccupied hibachi table below us; it was for our meals, which finally arrived more an hour after ordering. It's worth noting we all ordered directly off of the lunch menu, and we were even told "no changes or substitutions," making our order even simpler.
Then, we had two errors with the meals.
Aside from the long wait, our server was inattentive and brusque. Questions were sometimes ignored, sometimes answered with one word; it at times seemed like we were an irritant rather than customers, despite being a friendly and polite group that made no special requests and never attempted to flag them down despite the long waits between each stage of the meal. I'm baffled by the overall experience and will not plan to return any time soon.