Absolutely the worst company. The rep who came out was good, but I have decided to sell my house and no longer need carpet. I was on the phone for 30 minutes trying to cancel this transaction, what a nightmare. They are as bad as the cable company, they try and try to keep you and they do not know the word NO. My house is not in need of carpet, but the representative kept wanting me to buy carpet, Jesus... what is wrong with people????