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| - They didn't have an option for zero stars.
I want to make it perfectly clear that I have gone through the trouble of creating a Yelp account to say how much this place sucks.
I did an online order only to find out that after I did it, I forgot that it was supposed to be white sauce, not marinara sauce. Oopsie.
I called the Pizza Hut not even two minutes later to make the change, however the manager Tim refused to make the change, saying that it was already made and in the oven. This was roughly two minutes after I sent the order online. His response was essentially this: you ordered it, I'm not touching it, and it's your fault. I think at that point he may have opened his shirt and started to rub his nipples in glee over all this as the cable company in "South Park" does.
He handed the phone back to the REALLY nice girl who took my call in the beginning who apoligized to me. I asked if he refuses to change it, would I have to wait for the pizza to arrive, say it was wrong, send it back and remake it. She didn't say no, but she didn't say yes either. The delivery guy arrived and I told him the situation. He called the restaurant and let them know that I was "the guy" they talked about and Tim got on the phone. I said that the pizza was wrong, but once again he just flat out refused to remake it.
I gave them money, asked for something to be changed, and they refused. The cost of making a pizza on hand tossed, then frozen dough is not a lot, believe it or not.
Thanks for the customer service, Tim. I'm making this Yelp review and calling all levels of management (regional, corporate, etc) above you because of your demeanor.
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