I have visited this restaurant about half a dozen times. Each time, service was prompt and the food was slightly above average for a place that only takes about 2 minutes to prep it. However, on my most recent visit, I went through the drive-thru and had to wait about 10 minutes for my food to be cooked. When I got home, I found out that I did not receive the chicken teriyaki I ordered, but instead got chicken wings. I called and told them I was coming back and that I was given the wrong food.
When I got to the restaurant, the manager woman said that the cashier (a young teenager) was to blame. Awkwardly, she scolded the girl right in front of me. I felt bad, and I told her I understood that mistakes happen. The manager then proceeded to tell me that the difference in price between what the cashier rang up (the wings) and what I wanted (the teriyaki) was $0.48. She then asked me how I wanted to pay the difference.
I was taken aback. You want ME to pay for your mistake. I had to drive back and waste time and gas and now I was being asked to pay the additional money? I didn't want the teenage cashier to lose her job over such a small mistake, so I took out a $1 bill and placed it on the counter and said "keep the change." The manger proceeded to tell me again that it was the cashier's fault.
I have no plans to return to a place that would mistreat their customers in such a manner. I hope a friendlier hibachi restaurant opens in Toyama's place.