Used this service a few times and it was fine, however at the most recent appointment I made, the staff showed up 2 hours late to the scheduled appointment and as they began grooming my cat, who has been groomed over 15 times in his life, they brought him back half done and hidious looking telling me he was fractous and needed to be sedated by a vet for grooming! He is not an agressive cat! Upon inspection, there was a 2cm gash in my cat's side. I took him back to Kay, my long time groomer at SW Animal Hospital on the other side of the valley and she finished grooming him with NO PROBLEM and NO SEDATION. This dirty dog staff was obviously rushing becuase they were so behind, cut my cat with their clippers and just didn't want to do their jobs that day so they tried to call him aggressive. I will not be reccomending them to anyone ever again. The owner had no response to the irresponsible behavior of her staff and this is not good customer service. Therefore, I will be informing all about my experience.