I went to Crust on a Saturday night with a large group and everyone's meal was delicious. Negatives would include a very very loud atmosphere, with music and customer sounds that made it impossible to carry on a conversation without yelling and lip-reading. I did ask the manager to turn the music down a tad during the time we were there, and she obliged willingly, although conversation was still mostly impossible. The place was very busy, packed with people and with a couple of birthday parties going on.
Our waitperson was excellent but the servers failed us. Two of the 14 meals at the table didn't arrive for many many MANY minutes after the rest of us were served. Being polite, I waited to start eating until everyone was served, therefore my otherwise delicious braised beef was cold by the time I got to it. The two late dinners also arrived cold, meaning they had been sitting somewhere unattended before anyone noticed that they needed to be delivered. A complaint was given to the very attentive manager and she made it right, taking the late meals off the bill and providing the entire table with a platter of desserts.
The food was excellent and we were taken care of in the long run. Would not mind trying it again if the opportunity arises, maybe on a less busy weekday.