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  • This location is inside the Green Valley Ranch. In order for me to review a fast-food restaurant, either food or service must stand out in a HUGE way. This Fatburger location qualifies in the customer service department. Here's the story: We arrived about 30 seconds after what appeared to be a college baseball team. Sure that we were in for a wait, but dying for burgers and shakes, we get in line. About 90 seconds later, it's our turn to place our order. Really. 90 SECONDS. We sit at the counter to wait for our food and enjoy the chaos we were sure was about to ensue. Surprise! We were witness to the most amazingly cheerful team of employees, led by the extremely capable Jocelyn, crank out the 12-14 orders at warp-speed. This endeavor was executed with such astounding precision that we sat there, mouths agape, in total disbelief. Jocelyn called out each ballplayer's name with a friendly comment for each, and the total time elapsed from when we placed our order until she called for us, was no more than 5 MINUTES. Wait, Liz, you think, "impossible. Fast food employees, generally speaking, can't or won't produce orders so quickly unless accuracy suffers". WRONG. Not one person returned to the counter for so much as a package of ketchup. "Well, Liz, be realistic. We're talking about hungry young men here. They don't care about accuracy, they just want to EAT." Possible, I concede. But our order was perfect. And delicious. And fat free. Well, that's what I choose to believe, anyway. Given the apathy that usually engulfs fast food employees resulting in sub-par service and/or product, this group deserves a shout-out for great service and can-do attitudes. For burgers, fries and shakes, FAST, this places is as good as it gets.
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