This place really hit the spot. I was on a two hour layover, had only about 2-3 hours of sleep under my belt, and needed some comfort food. Bojangles definitely delivered in that aspect.
While the concourse was pretty busy (7:00 AM on a weekday), the line was tolerable and moved relatively quick. I found it to be a pretty efficient operation; a friendly woman took my order in the line and gave me a receipt to eventually use at the register. Despite the relatively light line everyone in the kitchen area seemed to be a bit stressed, the individual at the end of the assembly line kept on forgetting to hand over drinks to customers with combo orders. The adjacent dining area is shared with a bagel shop and felt a bit small considering the relatively high volume of patrons that morning; I was lucky enough to find a table clearing out.
I ordered the Cajun Fillet biscuit combo, which came with a side of bo-tato rounds (hash browns).. and somehow a cinnamon roll got thrown into the mix. The fillet was buttery, spicy and really hit the spot. The potato rounds were bite-sized like Burger King/Hardee's but were about 5x thicker and simply divine. The cinnamon roll was good.. I'd like to someday try the delicious looking bo-berry biscuits on display. This was my first breakfast at Bojangles, and I was impressed.
All in all, for the amount of food and inclusive drink I received, I found the price ($7.50) to be very reasonable for CLT.. The other day I desperately paid $13 for a simple sandwich and bottled water from a Wolfgang Puck kiosk during a short/hectic connection caused from a series of thunderstorms that crippled airport operations.