I've shopped here often over the years and have always been satisfied with the products purchased or the return policy if I wasn't. Lots of items to choose from and yet lots still unavailable that should be there. Was in there recently to buy some new non-stick pans and asked a guy if they had individual pans of certain brands rather than just sets. He disinterestedly showed me a few things that were already in plain sight and left it at that. I saw a young lady helping another customer and asked her. She showed me exactly where to find the items I was searching for (not in plain sight). Headed towards the cashier and realized I'd left my store coupon home. With 20% off on an $80 saute pan, it was a nice savings. I told the cashier that I'd left my coupon home and she said I could buy my stuff and then come in another time with receipt and coupon and get a refund. Okay, that's a decent deal, but I decided to pass on the purchase and went home instead to use an Amazon gift certificate I had to buy the same stuff online. Bed Bath & Beyond saved themselves a $16 discount and lost a $190 sale. I know, I know, it's my own fault for forgetting the coupon and they do have policy, but they send these coupons out to everyone through the mail to entice people to come and spend. Here I was, willing to spend. Guess I'm just being picky, but good customer service would say to make the sale and make the customer happy.