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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Sump pump failed and we ended up with 4 inches of water in the basement, causing our water heater pilot to go out. Managed the issue with the sump outside of Lanz, but called them to take a look at the water heater when the pilot wouldn't relight. Mike came out and took a look. After looking and trying to get it work, it seemed like the entire burner unit (not sure of proper terminology) needed to be replaced. Before committing to that $200 part (not including labor!), he replaced the thermocouple and managed to get it to light. (A much cheaper fix.) Basically, he saved us a few hundred dollars (and several days without hot water). At the end of it, he was there for about an hour and a half and it came to $120 or so. (FYI, they should have a $10 off coupon on their website.) Would call them again, but am hoping not to have to!
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