| rev:text
| - We travel nationally and internationally at least 10 times a year. We usually have an uneventful experience with them - after all, it's just a taxi service from and to the airport, not a full fledge catering-to-your needs service experience. Today was the exception and it's a pity because now we've been totally turned off by their service and will be using alternative companies from now.
The company provides a wake up call, a call when the driver gets to the door and a preset quote. We always call from our landline which we use for our freelance services always requests them to call us to the cellphone line for both the wake up and the at-the-door phone call (we have tenants and we don't want to wake them up & the landline is not in the same floor as our bedroom). They usually oblige.
Today they called the landline for both the wake up call (4:00 am) and the at-the-door call (4:45am). Being in a different floor than our bedroom, both calls when to our automatic voicemail by the time we went running to that floor. We wake up with our own alarm (4:00am) and expecting the driver to tell us when he was ready & not seeing him approach the door, we came out the door at 4:50am. After loading up the car with the suitcases and getting into the car (4:54am), the driver proceeds to tell us there will be an extra $10 charge because he had to wait 10 minutes for us. I look at my iphone and it's 4:54 am but it's really too early to be arguing about one minute. However, he then tell us in a confrontational tone that we SHOULD HAVE answered the phone and that he knocked and knocked at the door (he didn't because we would have heard him as the front door is right about our bedroom). Because he now has pissed us off, we tell him he "should have" called the cellphone line as requested. He claims he did and gets agitated about "the rules" and so on and so on. Again, too early to be arguing about $10 but then he continues going on and on - now we're feeling guilty because it seems this 9 minutes delay has costs him his livelihood and then he proceeds to show me his cellphone where it shows he indeed calls a cellphone line. Not ours mind you - different by a number - and after I pointed that to him, he said that's what he was told and that it'll be $10 more for the delay. Again, it's only $10 but the fact that made the rest of the ride uncomfortable and it made our holiday start in the wrong foot, this experience tarnished out view of this whole company and again, will be using an alternate company from now on. Too bad because we really liked them before.
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