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  • Ok this is a complicated issue so I will give 2 stars since I have had to deal with HVAC companies in the past and I have had better experiences. I'll break it down into the good and bad. The good - The owner was very nice on the phone and I didnt have any problems with that like others have. He seemed to want to help me and had a guy out here pretty quick. It was the beginning of summer so I do understand that it is a busy time. The tech was also on time and was very good about calling when they were on the way and they did the paperwork quickly for the warranty. The bad - I still dont have AC. The first time they came out they replaced the thermostat and the AC worked for about an hour before it died again. It fried the transformer which we just had replaced a week or two before. Second time they came out they just replaced the transformer and it worked for about a day...maybe less since it was not working when we woke up. The tech said the problem would be dirty power if the transformer blew again and an electrician would need to come out. We called an electrician and they came out and laughed at that diagnosis. They checked the power which was fine and replaced the breaker which seemed fine but I guess you never know. The air handler is on it's own circuit so there shouldnt be a problem. The electrician laughed when I told him what Air Pro said and said "Sounds like an Air Pro excuse" even before I told him what company we used. So now I'm still without AC and have an air handler with a blown transformer as I wait for another company to come out. Some of it is probably due to the fact that we are using a warranty company...but still. I wouldnt recommend them at this point.
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