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| - The average for this home depot is 3 stars and I say nay- you have not yet earned that 3rd star Home Depot- you get 2 stars. I have been here a few times getting your run of the mill stuff- trash bags, paint, a pick to expand the hole in my basement- the usual. My only negative experience until recently was I bought a grill that came with free assembly but whoever assembles them was apparently on vacation and couldn't do it for a week or so -so I put it together myself and am now terrified that it will explode.
Last night, however, when I went to get a drink from my trusty fridge my taste buds were assaulted by water that could loosely be called "tap". Surely this must be a mistake, I mused out loud, because I had just replaced the filter not two months prior. I checked the filter light and it was not on- I was allegedly good. I tasted the water again and sure enough- it was disgusting, unfiltered proletariat water. "THIS WILL NOT STAND!" I screamed, picking up the bell I ring to alert my butler to my needs. After ringing it for about 45 minutes I realized my roomate was not in fact home and I would have to take care of this myself. 3 hours later I had figured out how to remove the filter and was looking online for a replacement.
Now, according to the home depot website there were a variety of products they offered that would fit my needs. There was a name brand, a generic, and each offered them in a single or two pack. The two pack of the generic was the best value but since I'm a BALLER I planned on getting the single of the name brand because I make it rain like that. The website has a cool feature entitled "check for availability in store" and what this feature does is it allows you to check for the availability of your product in the store. I checked and sure enough- all four were available at this location.
To recap- they allegedly have 4 different products that will fit my needs in stock. So I jump in my automobile, smash the accelematrix and I'm off. At the last possible second a nagging voice in the back of my mind said, "you know what,just in case why don't you bring the old filter with you- worst case scenario you can just throw it out in the store when you buy the new one". While I am usually a risk taker -I play the stock market, blackjack, go out with girls who live downtown- for some reason I listened to aforementioned voice and brought it with me.
I arrived at the store and by the time I had walked 20 feet had been asked by about 7 employees if they could help me. Having been worn down I said "You know what Steve? You can". I showed him the website for what I wanted and he said "No problem". Little did Steve know- there was a big problem. Apparently water filters are slightly more valuable than plutonium so they are always kept hidden or under lock and key or both. At this particular location apparently they are also kept in like 5 different locations. After walking around for some time it turned out the product was not available in store- a major defect in the "check availability in store" system. Not only was my first choice not available, neither were any of the other ones.
:(
At this point another employee overheard us talking and informed us there was in fact a secret 6th location where filters could be found. Once we found this El Dorado of tap water it turned out they did have the generic filter in a one pack that I needed- but the price was like 14 dollars more than advertised on the website. At this point I had invested 5's of minutes into getting it though so I bit the bullet and shelled out the money instead of ordering online/waiting for it.
In closing, Amazon for little shippable things. Home depot for other things. This review is slightly exaggerated- but I emphasize SLIGHT.
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