I ate here 2 weeks ago. We were a party of 9 so we called ahead to make a reservation. They asked what % we wanted to tip our server which I thought was odd since we didn't know what we were going to eat or what type of service we were going to have. However our waitress was super sweet and helpful. She knew the menu and made suggestions which helped since 6 people in our party had never been there before. We got to the end of dinner and I knew the cotton candy would be coming and the kids were really excited. Well the machine broke earlier so we didn't get any. We asked the waitress if we could possibly get ice cream instead. The manager came over at that time. Wow. What an ass he is. He made 2 of the kids cry. Said no to giving us ice cream and then compared the cotton candy to the free mints you get after your meal at other restaurants. What a joke. But it was more his tone and body language that ruined our experience. I understand things happen but there is no need to be a complete asshole. Needless to say I used to love bringing my friends and family there but I will never go back. There is no excuse for an adult in the service industry as management to act like that.