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| - If you have a similar experience to mine described below or are just not happy with Marble Express, try contacting Jason Gerber before giving up on them. After reading my review he contacted me to attempt to resolve my complaints, personally. He was legitimately appalled by my experience and offered to go above and beyond to make sure I was taken care of. He obviously cares about his business but has employees that need to care. I'm sure he is addressing this. My business was concluded with Daltile so I did not take advantage of his offer. I am glad that I let him know about the issues at his business. This may have been taking a toll on his profits and he may have been wondering why.
Zero stars if I could have. Avoid this place!!!!!! Dodged a big bullet today. I went there to buy 5 slabs of granite for my new house that I'm building. When I arrived I had to seek out someone to help me by going back into one if the offices. Despite the fact that I had a list of the Slabs that I needed from my design center, they handed me a piece of paper and sent me into the warehouse. This was after a lengthy search for a clipboard which they never found. I wandered down each aisle searching for my granite, which I never located. I was told that a guy by the name if "Manny" would meet me in the warehouse. He never showed. I went back to the office to tell them that I could not find my granite and that Manny never met me. She said "I'll try to page him". After another lengthy wait.....nothing. I went back to the office and handed the lady the paper she had given me and I told her I was going to Daltile. She said nothing.....no apology, just reached her hand out for the paper. She could care less. I'm sure 5 slabs of granite won't make or break their year, but this type of customer service will ruin a business. But, it's not her business so she doesn't care. Sad. I called back after I left and asked to speak to a manager. I was told her name was Dawn Bar but she was not available.....imagine that! I later did a web search of Marble Express and found horrible reviews which I will copy and paste below. My wife and I were talking to each other about our experience at Marble Express when we arrived at Daltile. A contractor overheard us and laughed. He said that one of his clients was telling him a similar story about Marble Express just 2 hours earlier. I now feel very lucky. I've used Daltile for my previous home and am using them again. Their operation is a class act. Here are the other reviews I found by doing a web search on Marble Express:
Jamie W.
0 friends 2 reviews
These guys are thieves! We ordered and paid for 4 Full slabs of quartzite. When my fabricator received the slabs, two were missing approximately 25% due to breakage (entire corner missing). Shlomo and Leor (father and son) refused to return calls to rectify the situation. We eventually drove (3 hours round trip) back to Marble express because Leor would not call us back. Receptionist told him we were there, we walked out to the warehouse and he was with customers, so we went back to the lobby to wait. After waiting for about 45 minutes, we found out that he left out the back door. Shlomo told us that we got such a great price that we should be happy with what we got. We were charged by the square foot and shorted over $700 of product. When I told him I would take him to small claims court, he told me that it was my word against his! These guys are lowlifes! I'm taking them to small claims court...
3/1/2013
Tiffany K.
This place is horrible...
They are extremely shady and it doesn't matter who they hurt. They sold our granite out from under us. Putting a hold on something and signing things doesn't mean anything here. Don't trust anyone here, especially Manny.
NEVER AGAIN!
Thank you Marble Express for ruining our new construction home experience.
ZERO STARS!!!!
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