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  • What has happened to Hawthorne's?? Been pretty loyal customers for several years however we have noticed a huge decline in service and quality of food. Several weeks ago we went and were served cold food. In fact one dish was lacking ingredients mentioned on the menu. On Friday night we arrived around 7pm and asked for a table outside for 7 people. The hostess told us it would be at least 30 minutes which was fine since we were happy to wait in the bar until we were called. About 15 minutes later the hostess arrived and said our table was ready. She then led us to a table in the back of the restaurant. I asked about the table outside and she said that we would need to wait at least another 45 minutes. We sat down and waited and were recognized within a few minutes. Our order was taken and our appetizers arrived quickly and we ordered our next round of drinks and we placed our order for dinner and then waited at least 20 minutes before she came back. She did not have our drinks but wanted to check on us, we again mentioned our drinks. Around 10 minutes later another waiter noticed our empty drinks and asked us is we needed any thing - we mentioned our drinks, He brought us our drinks a few minutes later. Our food arrived except for my salad and part of the meal of my friend (wings). The waitress said it would be a few minutes. 15 minutes later my salad arrived along with his wings. I noticed that on my salad Instead of croutons they had placed pieces of untoasted bread. The waitress never came back except to bring our bill which included the salad and the wings. I asked the manager to come over - I told him of our experience and disappointment. He mumbled, grabbed our checks and walked away. He did take off the salad and the wings. Overall the experience left us disappointed. We were glad to see The Char Bar setting up a location next door. Offering similar food at a similar price point - at least we will have anther alternative.
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