This review is for a visit the evening of 12/17/2015:
We were celebrating my dad's birthday and as he is part of their email/rewards club, they send him a $25 off coupon email to be used around his birthday.
I'll start by saying that we had to ask for bread for the table. Bad start.
The portions that my girlfriend received with the bacon wrapped chicken were pretty small for what you pay, and the "side" of pureed asparagus was served in the same size container as my steak sauce. (Also pureed asparagus doesn't look all that appealing which isn't really the Keg's fault but maybe leave it in spear form)
Then once we had ordered, and mind you it was only a party of 4, it took quite a long time to get our food.
Quite frankly all of the missteps and waiting that we dealt with up to the point of getting the bill were something that I could chalk up to being a busy night in a restaurant.
Here's where things turned into a complete cluster. We were asked to forward the email my dad received to the restaurants email. This seemed a little weird to me but we did it and there was no issue, it was applied.
Then when the bill came, I let the server (Gavin) know that we wanted to split it up and he replied that we could split it up however we wanted to. I then proceeded to give the server a gift card, and the bill with three cards and itemized what should be charged to each card. Server took these and went to take care of it.
Shortly after he returned and notified me that he would have to apply the gift card to the overall bill. I acknowledged this and he went back to take care of the bill. He returned a third time to inform me that he could not in fact split the bill in any manner we'd like but could only split it up evenly AFTER one persons gift card was already applied.
I find it tough to swallow that an establishment of fine dining doesn't have a computer system that is able to run a bill that can itemize what each patron had and bill separately and accordingly.
Then when the receipts were brought out it was realized that even though the server was given three credit cards, he only ran two of them, one of them, he ran TWICE.
I understand being busy during the holidays and i understand if there is someone who is new to the job. But giving information to a patron that is wrong after partially completing the transaction and not really having any type of explanation as to why they weren't able to complete things they way they stated they would be.
Just a very disappointing visit and lackluster serving from the Keg at Desert Ridge.