I have been taking my 2007 IS350 to this location for my oil changes regularly now for 2 years and receiving good service every time. Last week my car would not start. Two days earlier I had just purchased a new battery! I had it towed to Firestone for repairs. They suggested the started was bad and replaced the starter. It would not start and suggested I take it to the dealership. Surprisingly when the tow truck arrived to take to dealership the car STARTED!! Go figure :) Justin the service manager waived all cost because they did not feel comfortable the problem was fixed. I have never received vehicle repair treatment to this level.
The staff has been very professional and courtesy helping me deal with this car issue. I will definitely return in the future.