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| - Please read my entire review, the most important is the last part of my review. They are a Terrible company all the way around. All they care about is $. Have a problem, send the work to the other company they own, then over charge and do shoddy work. As a landlord, I had 4 different property managers on my account in less than a year. Then the assistant property managers changed like musical chairs. No coordination and no follow through. I had to educate the property manager about landlord tenant law. Completely unknowledgeable. Save. your money and frustration and find a different company. They are just terrible. I had something go wrong every month this last year. Not one month did everything go smooth. They were completely unable to admit their problems and work towards being a better company. They are stuck in reverse. I was a fool and and idiot not to have fired them the first month I used them. They emailed me to get permission to replace my water heater. No questions, just wanted approval for a new water heater. What they didn't know and didn't ask, was that it was brand new, only 2 weeks old and never used. If I had gone along with them, I would have gotten another new water heater. They jumped right away to get their other company business to just put in a new water heater. They refused to make anything right that they screwed up. Terrible management and customer service, just terrible. If just one person stays away from On Q because of my review, I have done my job. I just hope you people reading this understand that I have never done a review on anything before. This was so bad that I felt I had to try to help people save their money, time and frustration. Let me list one more experience. They called me to tell me that the A/C unit was "dying and needs to be replaced". They sent their company out, who didn't give me a report, but charged me $87 to tell me that my entire system needed to be replaced, for a total of over $7000. I called another A/C company I just picked out of the phone book. They went out and reported back that the system is fully functional and working as it should and meets all Arizona codes. Lets see, their company charges for a proposal which should be free and my guy says everything is fine. I have had 3 inspections this last year and all say everything is fine. Why was the only company that said it all needed to be replaced their own company? They have hounded me and hounded me to "just replace everything". I finally fired them yesterday. I have had enough.
Here is an update, I sent them a bill for my time for teaching their property manager about Arizona landlord tenant law. One of the owners, Eric responded by offering to bribe me to take down my review. I have attached his email below. This is the most unethical company I have ever dealt with.
According to the BBB, the following is considered a bribe and illegal in Arizona.
Hi Jim,
I'm reaching out on behalf of On Q, as an owner and the Designated Broker.
Based on the e-mail communication alone, my understanding is that you are not satisfied with how things have gone recently. I'm sorry it has come to this... Contrary to what you probably believe, we take these types of situations very seriously. We've seen landlords get sued, lose thousands of dollars, lose in court, etc for this exact thing. Correct me if I'm wrong, but I don't believe we'll see eye-to-eye on what needs to happen with this air conditioner. That is why it is best we terminate our business relationship.
That said, I don't hold it against you that you disagree with what our stance is. That is totally fair, and you're going to either manage the property yourself or hire a different PM firm to handle things your way. Fair enough, and I do hope it works out for you in the future.
Frankly, I would like to end this on positive note, as best we all can.
You feel like we haven't held up our end of the deal and in turn, are now demanding $250. And if we don't pay, you'll sue us and write nasty reviews online. Well... nasty reviews have already been posted.
I propose that we figuratively *shake hands* and go our separate ways... you remove the reviews (Google, Yelp, etc), and I'll write you a check for $250. Simply, let's put this behind us.
Getting into the nitty gritty of responding to the reviews, fighting back and forth, and so on will not get us anywhere. I want to learn from this as a whole, and move forward. I'm sure you'd like to do the same.
Thanks for taking the time to understand my point of view. Look forward to hearing from you and putting this behind us.
Talk soon,
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