I have always loved coming here and have never had a problem until we came to visit two weekends go. We had a group of 6 and we showed up early (around 6:30pm) to insure that we got a table. We wanted to sit around... have some drinks and catch up with some old friends. We had ordered drinks and food (and were continuing to order drinks) until one of the hostesses came and told us (around 8pm) we had to leave because at 10pm they were going to open the booths up for bottle service. We were never given the option to buy bottle service either. After inquiring about it with a manager he said that bottle service was $500 and that we could purchase the package if we wanted. All of the other "bottle service booths were empty." We suggested that "Would it be possible to move once you had a paying customer for this? I mean we have spent over $550 for our table so far and were still drinking and enjoying each others company. We are not being obnoxious... just hanging out and talking." He told us no... that we could no longer sit there and that if we wanted drinks we would have to go up to the bar and wait.... but we had to leave our table.
It would have been nice to know this in advance. When we first go there we would have gladly waited for a table on the floor to insure that we weren't going to be kicked out within a couple of hours. We would have continued ordering food and appetizers but we were so frustrated that we just got up and left. Even after speaking with the manager... he didn't really even seem to care.
Not only was the situation frustrating but even the service was pretty awful. Our waitress would come to our table and take a drink order from one person and leave before anyone else was able to put in their order. We all had our orders ready and this happened several times. It was just bizarre!
Also- I ordered the chicken wrap but Instead of fries for my side... i asked if there was a fruit option. I was happy when our server said they had a fruit medley... so i ordered it When my food came back it was delivered with two paper thin apple slices. Luckily my wrap filled me up but... two paper thin apple slices doesnt seem like much of a fruit medley to me!
We went across the street to OHSO and spent the rest of our night ordering drinks and appetizers.
I don't think any of us will probably return to this establishment. Such a shame. Really could be an awesome place if the service was a bit better.
I even went online and emailed customer service and still have never heard back