This place sucks!!! If I could give zero star I would. Holy crap I've never seen such an unorganized, inefficient and dysfunctional service system like this place. There is no order at all. Everything is so confusing and got held back. I was here on Sunday morning, super busy hour and there were only 4 people on the assembly line. Half of the time the people didn't even know whose orders are whose. The cashiers were confused and had their heads in their butts, running around figuring out orders back and forth handing out and wrapping food. This place is a goddamn mess.
I only ordered 2 lees ice coffees and I saw my order on the counter for 15 minutes sitting there waiting till they finally noticed that the order was finished. Furthermore they only noticed after I pointed to them my coffees hanging on the counter. People were impatiently waiting and hovering for their food. Their system is so inefficient it's so frustrating for me standing looking at my order. The sandwiches I had here before were cold and chewy, poorly wrapped.
I never had good experience here I very much dislike it. I would never bring a big group here for "fast" food. No good food can bring me back to this kind of service.