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| - This is the worst/ jankiest "company" I have ever dealt with. The home warranty company had me use them & when you call they give you a 4-5 hr window. I was very clear w the issue @ hand & the first guy they sent, showed @ around 11ish... my window was 8-12 & when he showed, I said there was no way he'd get the job done in 44 mins. He came in looked @ my issues, got a snake out, did some fiddling, then said he doesn't have the right size nor any of the tools on hi WORK TRUCK that are required to do the job. Also, the job was quite extensive & he didn't have the time. So I call & ask to talk to Scott Pruitt (the owner) & the snotty chick who answers the phone flat out tells me no. She says she'll send ANOTHER guy to come fix my issue. He's to come between 1-5..... mind you they close @ 5 so obviously I questioned her timing. He shows @ 445 (do you see the pattern here??) I am livid bc I have wasted an entire day waiting for them. He comes & looks & says that this is an extensive job & he can't do it in 15 mins nor does he have the tools on his work truck!!! I call & lose my shit!!! They say we'll have someone come 1st thing in the morning. Fast forward to the next day, now let me tell you my kitchen & the children's bathroom are completely out of commission.... another dude shows up, I tell him what the other guy says (even gave him a diagram that his co-worker drew) & he treats me like a"stupid woman who doesn't know what she's talking about ". So he fiddled around, tears up my bathroom, yacks on the phone the whole time, then he too tells me he doesn't have the parts that are needed. So he bails. Comes back sometime later, does some more work then tells me to get a drywall guy & a painter bc they'll rip your house apart, but they don't repair it!!! So I am now @ the end of my rope .... I call & again ask to talk to Scott, this time I get a chick w a Mexican accent who is the epitome of rude & I straight up ask her (after nearly 30 mins trying to get her to put the owner on) if you were a client, would you find any of this acceptable??? She hemmed & hawed & I kept pressing, she finally said no. I said, then why is it ok to treat me this way? She just kept saying "ma'am, ma'am" w no real response. So I get the walls put back together & was told by the contractor that did the work that the plumber rigged my job & there was a leak. So of course I called them back out..... again having a 4-5 hr window & of course the dude showed 15 mins before the end of the window & says it's fine, but takes a wrench & does an "adjustment". So I have the contractor back out ( now I have wasted an entire week w this janky company) so I now have to wait till the following week for them to come bc they don't work weekends. Another scheduled appointment & another dude shows, does a 1/2 ass finish & I am told that I need to get someone else to come & install the sink & vanity bc they don't do that either. He informs me my kitchen is good to go & leaves w out testing anything!!! I turn on my washer & my ENTIRE house began to shake!!!! So again I call & ask to get that guy back out. I am told he's now @ lunch & will be going to another job 1st!!!! I absolutely lose my mind!!! Again, I ask to talk to scott.... I am told no!!! So I say I'll be right down, this is bullshit!!! She scrambles, puts me on hold & then says he's coming now..... I just had to take him off a job yeah ok, he literally just left, was going to lunch, but was already on another job!!! I also told them I was canceling the payment..... to which she scrambled & I then hung up!!!! I will NEVER use this company & the Home warranty company was fully advised of their less than stellar performance!!! Oh in case you're wondering, Scott Pruitt has NEVER returned my call!!! for this shit show!
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