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  • Summary of the review: overall it's a nice hotel and has good potential. It's just very new and unsettled. Good things: free parking, free breakfast, free wifi, full kitchen (with oven), modern faucets, nice plates and cups (nothing fancy, just nice), big refrigerator, nice view from high level floors Opportunities: service does not meet hospitality standards, kitchen does not have basic things like towels/pans/dishwasher soap/..., there was no work area (in my suite = studio) Experience: we arrived there shortly past noon - nice underground parking, interesting elevators. The lobby is on 12th floor. When asked if we can check-in earlier, we got a cold "NO" with an explanation that check-in is at 3pm. I knew that! and that was not my question! The other hotels usually do not care to let customers to check in earlier unless a specific room type is not ready, but here she didn't even bother to check. Luckily, it was lunch time, so we spent couple of hours on lunch and shopping. Check in at 3pm was fast and smooth. We got everything that we needed. Around 7pm I called the front desk. Waited at least 3 min until someone answered. Usually, help desks at other hotels answer immediately and then ask you to stay on hold if they are extremely busy ;/. I gave 3 stars, just because the hotel has potential. Otherwise, it would be 2 stars maximum. I hope all of these small and irritating things will be resolved with time and it's going to be a nice place to stay.
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