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  • Jennifer from the To Go line has horrible customer service and shouldn't be handling customers!! We placed a to go order and when we got home the fried lasagna appetizer was dried, semi burnt, and had no sauce. My husband called to speak with the manager and Jennifer placed him on hold for 10 minutes. He hung up and tried calling back. Each time, he would get hung up on. Ironically, when he used my phone to call for the 3rd time, he wasn't hung up on. Clearly being upset, when Jennifer answered the call again, my husband said he was on hold for 10 minutes before waiting to speak with the manager and that she had 1 minute to get the manager on the phone before...which she promptly interrupted him and said "Before what?" He then replied before escalating it to corporate. When the manager got on, he said he had no idea my husband was on hold for him the first time. Although the manager, Ron, was friendly and helpful, Jennifer left such a horrible impression with us that we will NEVER eat there again. Do NOT go there unless you want confrontational service. And if you do go there, against my warning, avoid the girl named Jennifer. She should find a job where she doesn't have to deal with people.
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