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| - I really really really want to give this place a higher rating, but they need to do a complete over haul of their customer service. This is close to work, and another option for lunch that I want to go to more, but I just can't do it.
The food is always excellent, there is no denying that! But the staff and wait time is just unacceptable. There is no reason for a lunch to take an hour and half! I have given them 3 chances and have been let down every single time. The waitress are slow, it takes 15 minutes to get a drink order in, and then forever to get your food. No apologies, no reason why, nothing but excruciating waiting and waiting. I understand that everything is made fresh, but I have been to way more fancy resturants that make everything fresh, and it does not take nearly this long. This is a diner, and one of the appeals of a diner is a fast, good meal!
I hope in time they work out these issues and figure out how to streamline what they are doing. Staff needs to be trained on customer service, and how to serve and be attentive in a timely manner. Until then, I won't be back.
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