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| - When I first went to this restaurant, I wrote a great review for them. That being said, my second time there was a horrible experience. After waiting half an hour to be seated (which is fine), we were left on the table for over 25 minutes without any server coming back to ask us if we had any questions about the menu, if we were ready to order, or to even give us glasses for our water. At which point I had to get up to tell the server that we've been waiting for a while and if someone could take our order. I went to the washroom and my friend asked ANOTHER server if they could take our order since the one I said it to did not acknowledge our request.
Finally they took our order. It was taking really long, but we gave them the benefit of doubt because we liked the food the last time. We decided to wait a bit longer. The thing that frustrated us was that 45 minutes in, not even our drinks came out. No server had came to acknowledge us or apologize for the wait. Our food was no where to be seen. An hour later we finally got out app. It was the roadside sliders. The meat was raw in the middle, it was lacking flavour and it was cold. I think at that point we were really hungry so we ate it anyway, but looking back I can't believe we did. Still no drinks. No server to check on us. It was MORE than an hour later and no entrees were in sight.
Severely disappointed, we put $15 on the table and left. Our whole experience there felt like us giving them chances to "wow" us like last time, but that was hardly the case. In fact the service has always been slow at this restaurant, and I even mentioned in my last review. This time was a whole another level though.
We won't be going back. It's great that they have high traffic based on hype in social media recently, but they've hardly been able to maintain standards with food and service. The least advice I can give them is to hire more servers so orders can actually be taken, diners can actually be acknowledged, and food can actually be served in a timely manner.
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