The gym is okay, not really any different than most. The customer service sucks. I needed to cancel my membership and called corporate office to find out what address to send the cancellation letter to and they would not tell me. Told me to call the club. I called the club and they said "you can't send a letter, you have to come in."
This kind of "hassle" and "game playing" does nothing but make me mad.
Bottom line, they are like every other gym - glad to sign you up but out come the games if you try and cancel. Just plain old bad business practices!