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| - At first, I was a bit reluctant to rent from that place, given the previous reviews on the employees behaviour. But because of the convenience of its location, I decided to go ahead and prepared myself to bite a bullet. To my great surprised, there was nothing to bite on. Ok, I will admit one thing, this place is not obvious to find, but Nothing in the Toronto underground PATH is! So, after speed walking in the underground maze for 20mins, I called this Avis location and asked them how I could get to them. The staff member asked me what was around me and directed me exactly how to get to them and even mentioned a few stores/ merchant I would cross on my way to ensure I would be following the right track. Once I got there, I got served almost right away. They took my reservation number, gave me my ticket and asked me, before I could asked them, if I knew how to get to the rentals. I answered no and the staff at the counter told me in a nice soft voice (I'm emphasising that there was no rudeness there) how to get downstairs, which I really appreciated, since I was totally lost at that point. At the rental parking lot, the attendants was very joyful and even cracked a few jokes with me and gave me my keys right away. Also, I got a free upgrade because they ran out of standard cars :)
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