I went in to buy 4 tires for my sedan. There was a little hiccup and after I came to pick up my car, I was told that only the 2 front ones were installed. James was very gracious in handling the minor setback, made the adjustment that had to be done, and I had 4 new tires very quickly. It's not the mistake that counts, it's how it is corrected that keeps a customer coming back.