When I received a personalized email a couple of days before checking in from the hotel manager, I was very much looking forward to the Park Hyatt experience.
I was able to get a deal during cyber Monday and locked in a rate of USD 200/nite.
Upon arrival, I was slowly getting less and less excited.
Here is why:
- The hot cider welcome station was completely empty. I saw them looking at me and they didn't bother offering a refill.
- no acknowledgement on whether you are a platinum passport member or not. No offer for late checkout.
- the rooms look tired and can certainly use updates.
- The illy espresso machine maybe fancy but it was missing a part and hence not working. I was in a rush the first day so just kind of gave up. The second day I asked them to help and the guy who came insisted that I didn't know how to use it but after toying with it ended up replacing machine anyways.
- I had to wait until at least a dozen ring to get to someone for a wake up call.
- the room is not equipped with enough power outlet by the bed/nightstand so I had to unplug the alarm clock.
- windowless gym that shakes whenever the subway passes by.
- taxi - it took a while to get a taxi here so my suggestion would be uber it.
There are some perks adding nice touches to my stay
- the shoeshine service. You do have to call housekeeping and let them know.
- free wifi including the restaurant anona but not the gym.
- nice view of Toronto from the top floor (18th floor)
- complimentary water
In short, they don't live up to my Park Hyatt expectation.