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| - I've lived in apartments and rental homes for the last seven years and I've never encountered anything as frustrating as The 211. The leasing agent who helped me move in expertly smoothed over all the substandard conditions I'd be subjected to, tricking me into submitting a year of my life to bulls***. About a week after I moved in he left and his absence was all they could use to justify all the discrepancies with my accommodations. A former employee raised her voice at me when I attempted to resolve one of these discrepancies in a completely calm and polite manner. She was fired a week later. My interactions with the staff have proven to be continuously unpleasant and unprofessional time and time again.
When I moved in I was warned of some "light renovations" happening on the third floor- those turned into full out construction which came with noise, dust, mess and debris, screws in the parking lot around cars and the water being shut off continuously for many of the months I lived there. Multiple days per week we would be without running water with little notice. If there was water, the washing machines are free, but 75% of them are broken 90% of the time. Maintenance requests are blatantly ignored. My TV hasn't worked properly for months and I gave up asking them to replace it, as they had promised. Residents asked for the ancient front door code to be changed for months out of fear for our safety (vagrants wandering through the building, theft) and we were told they were working on it. Then, someone stole the big-screen TV in the common area and the door codes were magically changed a couple days later. Evidently, a TV was more important to them than our safety. There is a security number you can call, but many people have called to no avail; no personnel shows up. I called one night for assistance when the gate to the parking lot stopped working due to a power outage. Nobody came and my car was stuck in the lot until the next morning.
We are given the option to pay an extra $40-50 a month for a "reserved" parking spot with the promise that if anyone else parks in it they will be towed. Instead, if someone parks in your spot you are given the run around by the tow company and are basically out of luck, much like the dozens of people who have had their vehicles broken into and bikes stolen. On top of that, more than several times the front desk called me and woke me up to ask me to move from my parking spot, the spot THAT I PAY THEM TO HAVE, so that they could use it for maintenance vehicles or the construction dumpsters for days at a time. The 211 does not care how they inconvenience you. Lastly, and perhaps one of the biggest issues, in the year I've lived here the fire alarms have been continuously worked on to fix their oversensitivity but they still just haven't quite figured it out. They'll go off screeching at any time of day or night interrupting your sleep, sex, shower time or anything else sacred, leaving you standing in the cold in the courtyard in a robe in front of 200 people at 1am on a weeknight. This used to happen multiple days/nights in a row. Nowadays, they go off about once a week.
I understand that some things are beyond control of management (although I think an on-site security guard would really, really help), but be warned to not bother putting out a welcome mat or a wreath on your door or leaving anything you value in the least in plain sight. It will be stolen instantaneously. The community fridges and kitchen are basically unusable because of this, and because of the general mess left around (beer bottles, old food, dog poop in the courtyard). Packages and even food deliveries have been intercepted and stolen. Literally, if you left cat crap on a platter in the hallway someone would steal it. Some of the residents are cool and make an attempt at establishing community, but it's totally clobbered by the gross mismanagement of this place.
As to be expected, I grew pretty tired of all of this and tension between myself and management was pretty high. 11 days before my lease was up, I received a phone call at 4:10am on a Sunday from an office in this building. The next day, my front door code was deactivated so that I couldn't get into the building. I moved all of my stuff overnight and turned in my keys the next day. You can do your own research into the legality of these actions.
Please believe me when I say that the appeal of living in the heart of downtown can only numb the agonizing frustration this place incites for so long. The 211 took a bunch of low-rent, cracker-box studio apartments built on a probably cursed piece of land (the first hospital in Las Vegas stood here, look it up!) and dressed them up as "trendy micro-living" for all the downtown hipsters to eat up. Sadly, I fell for it. Learn from my mistakes, do not rent here.
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