I just had my surgery this last Monday. Dr Soongh (my surgeon) was amazing. He has a great bedside manner and is thoroughly educated in the process. Michelle, the dietician is great. She is very accessible via email and prepared me well for the surgery. Portia, the patient advocate, is awesome. She made sure I was able to get my surgery done in a timely manner. She returns phone calls quickly too. Looks like the 1 star reviews are from quite some time ago.