This place could easily be a 4 or maybe even a 5 with some better service. I'm Vietnamese so I know service in Viet joints is generally bad to fair but this place is really popular and they just can't keep up on busy times. That having been said the food is really, really good. The pho is solid but you go here for the nuong vi which is beef shrimp or squid marinated in lemongrass then cooked at your table.