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  • This is a fairly new cosmetics store that opened inside Pmall. Unit D6A (correct me if i am wrong). The first time going in, i thought it was adorable! I thought i heard koreans talking which made the experience even more realistic. I was not in the mood to splurge at that time so i waited till next time, which happened to be today. i went in for at least ten minutes trying on different types of BB creams, there were two employees today. They did not bother to help or ask if i needed to be assisted. When i did ask, one of the ladies was very kind about it. Anyways, i asked if i could return the item if i changed my mind about it, she said i could. So i brought the "Light BB cream" for $18 and Petite BB cream for $12. Not bad i'd say, but i ended up going back to the store in the same hour to return one of the items because i had found the original BB cream i came to get (Etude house). They said "no", you can not return it, and was very rude about it. Apparently the sales lady i spoke with had no idea, but the other sales lady pointed to my receipt and it said exchange only. Since i did not want to get anything i asked if i could have store credit. Again, she replied "no". I also overheard the employee talking Chinese to the other employee saying "why didn't you tell me, the policy changed? (come on, really !?) I honestly think there customer service needs to be improved, their refund and exchange system needs to be in check. I mean come on, no store credit? Now i know why whenever i walk by it's like a ghost town. But anyways, i think there products are DECENT. Let me break down the pricing for the products (prices may change) - Peach BB cream $22 - Petite BB Cream $12 (lowest pricing bb cream) - Hand warmer lotion $7.50 - eyeliner $9 They have more BB creams but i forgot the pricing, take a look for yourself if you guys are interested. But be aware that you are unable to return items, and if you want to exchange your products you must do with out store credit..
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