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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-06-30 00:00:00 (xsd:dateTime)
itemReviewed	Cox Communications
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	Cox used to be a good company even though I'd have 5-15 minute outages at most of the places I lived in & I constantly waste my time having to be on the phone with them PLUS bring in techies. Then I moved to a new apartment, & in only 6 months I'm now going on my 7th outage that takes them min. 2-6 hours to fix. What???? Before I'd accept it because they'd give me a healthy credit, but the last several times I've had problems with them they've only given me $2-3 for ALL of that lost work. Yes I work from home. AND they don't seem to care either saying that is the calculation. Even spoke to the loyalty department & the supervisor there Nicole didn't know how to handle me, asked me what the problem was after she had already been told, & had no empathy at all for what I had gone through. Octavia (first level support) had more empathy than she did. I used to be SOOOO happy with Cox that even as of 2 months ago I was looking to move to another state that had Cox. Because of how I'm being treated & the amount of work hours I've been losing, I won't be using Cox anymore. I called up today & even though I wasn't affected, AGAIN I heard there's an outage in my area. That's 2 outages within 3 days. I also lose my cell phone minutes (I don't have unlimited) because I have to call them from my cell since my landline (VoIP) won't work obviously if I have no Internet. Every time I use my cell phone it's to call them. Usually they pick up after 2-5 minutes. This past Sunday I was on hold for over 10 minutes 2 separate times before I hung up. When I got someone else's cell to use, I was on hold for 23 minutes before someone picked up. The girl said they had a high call volume. For over 4 hours???? If you can avoid Cox, do, because I think they changed people higher up which is why they aren't dolling out proper credits anymore & they seem to have a blase attitude about their lack of service. Before they were much nicer.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Michelle

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