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| - First, I'd like to clarify that I did not use them for repairs (ended up that my home warranty covers the issue, and they choose the provider). I also did NOT get a 2nd opinion, so I cannot give a fully-supported review; however, I did want to share my thoughts.
I did appreciate the kind staff and effort they made to get to my house quickly (I called because our AC unit stopped working). They forewarned me that there would be a $89 fee simply for coming out. I don't know if this is standard, but assuming it may be.
The tech was at my house within a few hours (again, I much appreciated how quickly they responded). He reviewed the unit and within 10 minutes told me the compressor had gone bad, that it would be around $2500-3000 to fix. Before leaving, he did get me an exact amount (right below $2900). What bothers me is that while they emailed me the estimate, it was NOT itemized. The office also confirms that they only use a flat fee that comes from a book. I personally wouldn't want this type of work done without an itemized bill.
According to http://www.charlottehvacguide.com/guides/central-air-conditioner-compressor-replacement-cost/, this type of work should run about $550-1600 to replace. Because Bradham doesn't itemize, you can't see why there's such a discrepancy. Again, I didn't get a 2nd opinion (yet), so that may be spot on and the website referenced may be wrong. But how would I know?!
I did have a hard time dealing with the $95 I spent for 10 minutes of AC review. They did forewarn me, but gosh, that felt bad forking that over.
I don't think I'd recommend them. That's probably not fair considering I didn't give them a chance to do the work, but as soon as someone wants to charge me that much money to fix something WITHOUT itemizing, I just have issues.
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