First I want to start off with a few of the positives. The food was very good; fresh, quality tasting ingredients and unique ideas on some dishes. Next, the atmosphere was really nice, slightly loud, but you didn't feel like you were dining on 7th Street job well done on the build out with the open kitchen and extra-large space.
Now if we weren't with close friends having a fantastic conversation I would have complained to a manager. With an 8:30pm reservation on Saturday night, not a problem having to wait a few minutes before getting seated. Getting seated and not having a drink order placed for 30 minutes a little absurd. Ordering a pizza for an appetizer and that taking 45 minutes to an hour to come to the table just ludicrous...especially as you can visually see the fire going non-stop in the oven! The waiter didn't apologize for the delay what-so-ever even after dropping a few hints nothing was said or done like a complimentary bread basket as we waited and waited and waited.
It doesn't get better because of the extraordinary slow service throughout the dinner we don't get the opportunity to try the desert or coffee. As we mention this to the server that we have to get home to our children he still is not apologetic! An 8:30pm reservation with a two course dinner being completed a little before 11pm is not acceptable. The food was of high quality, not the best Italian food I've had in Phoenix, but not worth the wait in our humble opinion. Hopefully this gets figured out otherwise we will most likely be trying a different concept in the not too distant future.
And if you look at my reviews I'm hard pressed to give anything below a 4-star so this was tough to write.