*My 2 star rating is for the service only*
I was here on the weekend, I was thoroughly unimpressed. The service was shameful, the sales people looked bored and weren`t interested in being helpful at all. I was at the Kiehl`s counter and the woman looked surprised that I wanted to purchase something.
Holt`s does carry a lot of unique items, and high end brands, but with this kind of service, I`m going to stick to shopping abroad. I don`t need the stress.
PS Holt`s - shopping for luxury brands, in the US, UK, Europe and Asia is about a kazillion times better than the experience and service provided in your stores. For a flagship store, you should be ashamed!