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| - We have utilized this company for quite sometime. Gina, the owner, combined with the regular cleaning staff assigned to clean our home, makes our experience with this company positive. Regarding cleaning, our home looks and smells fantastic after the staff leave & we are pleased with the cleaning. More importantly, the cleaning staff's customer service skills are wonderful & we've only had to call Gina twice in reference to the cleaning (minor issues that were promptly corrected with the next cleaning). Gina has also been very accommodating, when necessary, to my family if events should arise that prevent our regular cleaning day without any questions or difficulties. Based upon the cleaning alone, I would rate M2P Champaign, IL a 5-star!
My review, however, is not 5-star. Reason being, the poor customer service from Gina's secretary, Jody & her Manager, Kindra. On two seperate occassions, both women were rude, inconsiderate, inappropriate & overall, lacked the customer service skills needed to address problems. As a result of their behaviors, a call to the M2P corporate headquarters was necessary more than once, but as predicted, Gina solved the problem, & her ability to diffuse the situation was outstanding. Based upon Gina's customer service skills alone, I would again, rate M2P Champaign, IL as a 5-star company, but as a result of her two employees, I can only rate it as a 3. Thanks Gina!
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