Who was the manager that ran this place on 7/25 around 7pm? That person needs to either better manage their staff or resigned for doing such a horrible job at managing a team.
Ordered at 7:15pm on a Monday. There were no other customers in queue. After ordering, three workers were just talking to one another leaving me wondering where my drink was or why weren't they making my drink. After awhile, the barista noticed me waiting and asked what I was waiting for. What the? No apology or anything from the Barista.
Update 7/26 AM crew: Ok, went back in the AM around 9:25am on 7/26. (original flight was delayed and I was rebooked for 7/26. Total difference from the evening crew. The woman taking my order was very sweet, friendly and extremely nice when taking my order. I wish I had gotten her name for a proper recognition but she was the older woman. Batista was also friendly as well. Thanks AM crew.
Management - Please do a completely overhaul of your evening crew.