I really love the Old Town Scottsdale location. Every time I've been there to eat the staff has been super great! The reason why is when you are dealing with a restaurant with a reputation for lines out the door and a counter of only 2-3 employees working, you need to be fast!!! I stopped by Chandler and was super excited when I saw Chop Shop. However, I waited in line a VERY long time for a far less busy store. I continued looking at the counter as to what the heck was going on and it appeared 2 people were working and appeared to be in no rush or be diligently moving. One cashier went to refill stuff at the counter instead of helping customers with a line out the door leaving one person to ring. He could have said " ill be right with you" but not even a glance at the line. The food came out in about 5 seconds (not sure how'd that could be fresh) and was cold. 25 bucks for a not so great experience. Chandler could use some serious staff training on customer service and how to keep it moving!! ?